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Rider Experience

Move through NYC
with confidence

From request to arrival, every step is designed for clarity, transparency, and reliability.

How It Works

From request to arrival

Every step of the ride is designed to be transparent, simple, and reliable.

STEP 01

Set Your Destination

UPFRONT METERING

Input your pickup and drop-off points to lock in upfront guaranteed fare estimates before requesting. Zero surge multipliers, full fare transparency.

STEP 02

Select Your Fleet Tier

6 VEHICLE CLASSES

Choose from Nxus, Nxus Prime, Nxus SUV, Nxus Elite, Nxus Elite SUV, or Nxus Prestige to match your exact group size, luggage, and luxury preference.

STEP 03

Track in Real Time

SUB-METER TELEMETRY

Follow your driver with live high-precision GPS telemetry as they navigate directly to your curb with sub-second ETA updates and live corridor mapping.

STEP 04

Ride With Confidence

VERIFIED TLC CREDENTIALS

Verified driver credentials, NYC TLC license details, vehicle plate validation, and encrypted mutual trip tracking protect you throughout your journey.

STEP 05

Arrive Safely & Review

AUTOMATED RECONCILIATION

Enjoy smooth drop-off with automatic digital receipts, transparent 90/10 chauffeur revenue recognition, and instant support concierge access.

DISPATCH // TARIFF ENGINE
NYC CORRIDOR
ACTIVE PROTOCOL // PHASE 01

Set Your Destination

Algorithmic tariff calculated via regulated NYC TLC base rate + distance + duration.

Verification Standard:NYC TLC FHV Mandate
Driver Payout Target:90% Passenger Fare
Dynamic Surge Gouging:0% (Prohibited)
FLEET ARCHITECTURE // TIER SELECTOR

Engineered for every transit vector.

One unified line of precision-engineered service tiers. From efficient daily commutes to white-glove executive chauffeur, all designed around our fair target 90/10 driver model.

TIER 01Available
Nxus vehicle

Nxus

Everyday rides for getting around the city.

Up to 4p·2-3·90% Target
Active Selection
TIER 02Available
Nxus Prime vehicle

Nxus Prime

A step up in comfort and style.

Up to 4p·3·90% Target
Inspect Specs
TIER 03Available
Nxus SUV vehicle

Nxus SUV

Extra space for groups and luggage.

Up to 6p·4-5·90% Target
Inspect Specs
TIER 04Coming Soon
Nxus Elite vehicle

Nxus Elite

Premium vehicles for a refined experience.

Up to 4p·3·90% Target
Inspect Specs
TIER 05Coming Soon
Nxus Elite SUV vehicle

Nxus Elite SUV

Luxury SUVs for larger groups and luggage.

Up to 6p·5-6·90% Target
Inspect Specs
TIER 06Coming Soon
Nxus Prestige vehicle

Nxus Prestige

Ultra-premium chauffeur service for VIP travel.

Up to 4p·3-4·90% Target
Inspect Specs

Nxus

Everyday Accessible Rate
Modern Sedans (Hybrid/EV where available)·Fast Dispatch (Target)
Up to 4p2-390% Target
TLC-Licensed, Insured Drivers (Required at Launch)No Surge Fare Gouging (Policy)Drivers targeted to retain 90% of every fare across all tiers
Trip Experience

Every trip, transparent

Payment, ratings, and support are all integrated into the Nxus app.

Seamless Payment

Transparent, automated in-app checkout with zero hidden fees. Exact fare breakdowns are presented before you request.

Quality & Ratings

Rate your driver and leave direct feedback after every journey, preserving NYC’s highest service and safety standards.

Dedicated Support

Direct 24/7 in-app rider assistance and safety dispatch available before, during, and after every trip.

TRUST & ARCHITECTURAL SAFETY

Safety and trust aren't features. They're foundations.

Nxus builds safety, transparency, and accountability into every step of the ride so that every rider reaches their destination with confidence, and every driver gets home safely.

PILLAR 01

SAFETY

Every trip is monitored end to end, from the first tap to the final block.

  • Real-time trip tracking & ETA sharing with contacts
  • In-app SOS and emergency safety dispatch
  • Automatic route deviation and incident detection
TELEMETRY: GPS · SOS INTEGRATION
PILLAR 02

TRUST

Drivers and riders are verified to ensure complete mutual safety and transparency.

  • Full background screening & TLC license verification
  • Two-way verified rating and review framework
  • Mutual identity verification for riders and drivers
TLC REQUIREMENTS · ID VERIFICATION
PILLAR 03

TRANSPARENCY

Pricing, routes, and payments are designed to be upfront — nothing hidden.

  • Guaranteed upfront fare quotes before booking
  • Itemized trip receipts and live pay tracking
  • Target 90/10 fare split with zero hidden fees
TARGET 90/10 FARE SPLIT
PILLAR 04

ACCOUNTABILITY

A two-way relationship built on mutual respect and clear community standards.

  • Bilateral ratings after every completed trip
  • Zero-tolerance community safety policies
  • Dedicated NYC-based operations support team
BILATERAL STANDARDS · ZERO-TOLERANCE
Commercial TLC Insurance Required at LaunchEnd-to-End Real-Time GPS Telemetry (Planned)Driver & Rider Trust Verification (Planned)
Accessibility

Mobility for everyone.

Accessibility is a first-class feature of Nxus, not an afterthought.

Wheelchair-Accessible Service

Accessible vehicle options are available in the Nxus app where supported. Request one when booking.

Service Animals

Service animals are always welcome. Drivers accommodate them in accordance with law.

Accessibility Requests

Communicate your needs through the app when requesting a ride.

Accessible Vehicle Info

See vehicle details and specifications before confirming your ride.

Keyboard Navigation

Fully navigable by keyboard with visible focus states and logical tab order.

Screen-Reader Support

Semantic HTML and ARIA labels throughout for screen-reader users.

Reduced Motion

We respect prefers-reduced-motion, reducing motion for users who prefer it.

Accessibility Support

Encounter an issue? Contact us and we will address it promptly.

Download

Get the Nxus app

Download Nxus and start moving through New York City differently.

App Store and Google Play links coming soon.

Nxus app icon

Nxus OS

Ridesharing · Reimagined for NYC

iOS & Android (Coming Soon)
Nxus app — home screen
FAQ

Questions, answered

Common questions from riders and drivers about the proposed Nxus platform.